ON-demand WEBINARHow to drive GenAI adoption: Lessons from the largest personal injury law firm in the U.S.
Join us for a practical demonstration of generative AI (GenAI) applications that handle millions of customer inquiries while maintaining the personal touch that builds trust. See exactly how to leverage responsible GenAI to deliver measurable improvements through intelligent automation while empowering your team.
July 23, 2025 / 11:00 AM EST
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WHAT YOU’LL LEARN
Drive organizational buy-in and implement GenAI that transforms customer experiences at scale
Discover how GenAI is delivering tangible results across all customer touchpoints when implemented responsibly. Learn actionable strategies from a real-world case study that enhanced customer experience while maintaining strict confidentiality standards and boosting operational efficiency.
Drive stakeholder support and deploy intelligent workflows
Learn proven strategies for securing organizational commitment to GenAI initiatives and overcoming adoption resistance. Experience how intelligent conversational workflows ask qualifying questions while maintaining professional standards and confidentiality, balancing automation with human oversight.
Implement smart routing and sentiment detection systems
Watch how AI-powered routing connects customers to the right specialists after intelligent triage. Learn how sentiment detection flags high-stress situations for immediate human intervention, ensuring customers feel heard and guided from their first interaction.
Transform team performance with responsible GenAI
See how GenAI enhances rather than replaces professional capabilities. From consistent tone and emotional intelligence to predictive support for repetitive questions, learn how AI helps your team deliver more efficient, accurate customer support while maintaining the human touch.
READY TO TRANSFORM YOUR CUSTOMER ENGAGEMENT STRATEGY?
Save your seat at the virtual table
Explore how responsible GenAI implementation works in real scenarios for enterprises handling high-volume, high-emotion customer interactions. Whether you’re focused on improving efficiency, enhancing customer satisfaction, driving organizational buy-in, or scaling personalized experiences, you’ll leave with practical insights you can implement right away.
Can’t attend live? Register anyway and we’ll send you the recording.