LIVE webinar4 reasons why AI pilots fail in CX and how to fix it
Most brands aren’t struggling to start AI initiatives in CX. They’re struggling to launch them. Only 25% of AI projects deliver expected ROI, and the gap between a promising pilot and real production isn’t a technology problem — it’s an execution problem.
Join us to find out what separates the organizations that scale from the ones that stall.
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What you’ll discover
Learn how to move AI from experimentation into operations that drive real business results with a clear, practical framework.
Why your operating model is the real obstacle
A pilot that works in a demo can still fail in production. We’ll break down why shared ownership across business, technology, risk, and operations is the foundation of any successful AI rollout, and what it takes to build a team of builders, not just sponsors and managers.
How workflow redesign determines whether AI sticks
Layering AI onto old processes doesn’t create value. It creates noise. You’ll learn how to identify high-impact workflows, redefine human and AI ownership, and design for the adoption and productivity gains that actually move the needle.
What it takes to scale with confidence
Integration gaps, missing governance, and weak observability are where most pilots quietly die. We’ll show you how to build the connectors, evaluation loops, and human oversight mechanisms your AI needs to run reliably, every day, at scale.
Meet the speakers
Mai-Anh Vu Peterson
Customer Experience Strategy Lead – LivePerson
Riah Lawry
Sr Manager, Brand Marketing – LivePerson
Watch the webinar on Demand
Join experts from LivePerson for a practical conversation about what it actually takes to move AI from pilot to production.